CRU-DataPort :: Help Center

Help Center

Shipping

All shipping charges are based on order weight. Orders are shipped on business days only. Business days are Monday-Friday, excluding federal holidays within the United States.
CRU-DataPort™ typically ships orders in 3 to 5 business days from the time you order.

APO/FPO Addresses
APO and FPO addresses must be shipped by USPS priority mail. Express delivery is not available.

Sales Tax
CRU-DataPort is located in Vancouver, WA; sales tax must be charged on all orders shipped within Washington State.

Payment Information
CRU-DataPort accepts Visa, MasterCard, and Discover credit cards.

Limited Product Warranty
CRU-DataPort warrants their products to be free of significant defects in material and workmanship for a period of either ten (10) years, three (3) years or one (1) year from the original date of purchase, as determined by the "Product Warranty Period" table below. CRU's warranty is nontransferable and is limited to the original purchaser.

5 Year Warranty

DataPort® 5

DataPort 5+

DataPort 6

DataPort 10

3 Year Warranty

DataPort 25

DataPort 30

DataPort 5 Encryption

2 Year Warranty

DataPort 3

1 Year Warranty - All other CRU products including but not limited to:

DataPortable 350

DataPortable 525

Enclosures

HotDock

Please note: CRU's limited product warranty is not intended to allow customers to upgrade their CRU products to newer versions

Product Remedies CRU's entire liability and the original purchaser's exclusive remedy for any breach of warranty, shall be, at CRU's option, either (a) return of the price paid or (b) repair or replacement of the hardware, provided that the hardware is returned to CRU, with a copy of the sales receipt or applicable documentation. Any replacement hardware will be warranted for the remainder of the original warranty period. These remedies are void if failure of the hardware has resulted from accident, abuse, misapplication or modification. (This will be determined by CRU)

Limitation of Liability

The warranties set forth in this agreement replace all other warranties. CRU expressly disclaims all other warranties, including but not limited to, the implied warranties of merchantability and fitness for a particular purpose and noninfringement of third-party rights with respect to the documentation and hardware. No CRU dealer, agent or employee is authorized to make any modification, extension, or addition to this warranty. In no event will CRU or its suppliers be liable for any costs of procurement of substitute products or services, lost profits, loss of information or data, computer malfunction, or any other special, indirect, consequential, or incidental damages arising in any way out of the sale of, use of, or inability to use any CRU product or service, even if CRU has been advised of the possibility of such damages. In no case shall CRU's liability exceed the actual money paid for the products at issue.

CRU reserves the right to make modifications and additions to this product without notice or taking on additional liability.

Material Return

Any product being returned to CRU, either by a distributor, dealer or an end user, for repair or replacement must be accompanied by a Return Material Authorization (RMA) number, which must be obtained by contacting CRU's Customer Service Department at 800-260-9800.

Please have these items available when requesting an RMA: CRU Part Number(s), and your return "Ship To" Address.

IMPORTANT: Returned material must be properly packed to avoid in-transit damage. Damage to CRU products due to improper packaging will not be covered by this warranty.

Product return packages must be labeled on the outside of the box as follows: